Emergency Team Members consist of Penn Faculty, Staff and students just like you. Team Members become critical in supporting emergency personnel in the event of a crisis or emergency. Consider volunteering today! Read More »
Security Services offers free 24/7 lockout & jump-start services to anyone on Penn's campus. Simply call 215-573-3333 and a Public Safety Officer will be dispatched to your location. Read More »
The PennComm operations team provides emergency communications and response between all members of the Penn and University City communities and police, fire and medical emergency responders 24 hours a day, 7 days a week, all while virtually patrolling Penn's campus using state-of-the art cctv technology. Read More »
Policing an open, urban, multicultural and densely-populated university environment such as Penn requires at the core, a strong commitment to the philosophy of community-based policing practices. Read More »
Security Services offers free 24/7 lockout & jump-start services to anyone on Penn's campus. Simply call 215-573-3333 and a Public Safety Officer will be dispatched to your location. Read More »
The University of Pennsylvania Police Department is a fully-accredited police department, and has been since March 2001, through the Commission on the Accreditation of Law Enforcement Agencies (CALEA), which administers a rigorous accreditation process whereby law enforcement agencies must adhere to over 440 standards, codes and state-of-the-art practices. Read More »
The Department of Special Services within the Division of Public Safety offers free-of-charge RAD classes for both men and women! Read More »

Police Complaint Procedure

General Information

The University of Pennsylvania Police Department's goal is to improve the quality of services provided, to promote a high level of public confidence, and to enhance and maintain the professional integrity of this department and its members. That is, the UPPD and its members will perform their duties within the boundaries of established contemporary legal and ethical standards. The department has established and promoted these standards through clear, written policy statements, rules and regulations, and through the thorough and impartial investigation of all allegations of misconduct or complaints regarding the directives of the department.

A formal procedure to receive, document and investigate all citizen complaints allows the department to monitor and enforce standards. Behavior deviating from these adopted standards will not be tolerated. With a meaningful and effective procedure for handling citizen complaints, we believe citizen confidence in the integrity of the department and its employees has been achieved and maintained.

It is the policy of the department to accept, document, review, and investigate all instances of alleged misconduct. The focus of these investigations is to equitably determine whether the allegations are valid or invalid and to take appropriate action. All allegations of misconduct will be investigated, regardless of whether initiated by citizen complaint, other external agencies, internally generated, or discovered through the internal review and administrative processes of the department.

It should be understood that the department expects and receives the highest degree of integrity from its members. Anonymous complaints, or complaints from citizens who wish their names to be held in confidence, shall be accepted for investigation. Citizens offering anonymous complaints are advised that our ability to investigate the complaint may be limited by their anonymity.

Procedures for Filing a Complaint Against Police

All citizen complaints concerning alleged officer misconduct shall be documented and investigated by the department. Citizens who have complaints should expect action. All complaints shall be accepted in a courteous, understanding, and professional manner.

Forms are available in the following locations:

  • Division of Public Safety headquarters, 4040 Chestnut Street, Philadelphia, PA 19104
  • Division of Public Safety website: Police Complaint Form
  • Campus Resource Centers:
    • Greenfield Intercultural Center
    • La Casa Latina
    • MAKUU
    • PAACH
    • Penn Women's Center
    • LGBT Center
  • African American Resource Center
  • Student Intervention Services
  • Career Services
  • Office of the Vice Provost for University Life
  • Counseling & Psychological Services
  • Office of the Ombudsman
  • Office of Health Education

Complaints may be submitted: in person, by telephone, fax, in writing, or submitted electronically from the DPS website.

  • In person: Please hand deliver to the Division of Public Safety headquarters, located at 4040 Chestnut Street, Philadelphia, PA 19104.
  • Mail: Send to the Office of the Chief of Police at the same address.
  • Fax: Use the following number - 215.573.7042
  • Electronic Submission: Please go to the Police Complaint Form to fill out an electronic submission

Investigation of Complaints

Upon receipt of a citizen complaint, the Office of the Superintendent of Police shall contact the citizen and advise him/her that the matter is under investigation. If necessary, the citizen shall also receive periodic status reports regarding the investigation. Upon completion of the investigation, the citizen will receive written notice of the final disposition of the case from the Office of the Superintendent of Police.

Questions regarding the UPPD Citizen Complaint Process may be directed to the Office of the Superintendent of Police, 215.898.7515.

View the University of Pennsylvania Police Department's tracking document for complaints and internal investigations for the last three years:

Police Complaints and Internal Affairs Investigations 2011-2013

Useful Telephone Numbers

The below Penn offices may be contacted should you have questions about this process or need assistance.

  • Office of the Vice President, Division of Public Safety
    • 215-898-7515
  • Penn Police,  Division of Public Safety
    • Office of the Superintendent of Police: 215-898-7515
    • Emergencies & 24/7 Service: 215-573-3333 or 511 from campus phone
    • Penn Detectives: 215-898-4485
  • Special Services, Division of Public Safety
    • 215-898-4481 or 215-898-6600 (off-hours)
  • Counseling & Psychological Services (CAPS)
    • General Phone Number: 215-898-7021
    • Emergencies & After Hours: 215-349-5490
  • Student Health Services
    • 215-746-3535
  • Office of Student Conduct
    • 215-898-5651
  • Office of the Chaplain
    • 215-898-8456
  • Vice Provost for University Life
    • 215-898-6081